Whey Protéine Chocolat — AlpenPower

🚚 Delivery Information

📦 Processing Times

All orders are prepared within 24 to 72 business hours after payment validation.

🌍 Delivery Times

• 
  🇨🇭 Switzerland: 6 to 10 business days
  
• 
  🇪🇺 Europe: 7 to 12 business days
  

Delivery times may vary slightly depending on demand and peak seasons.

💸 Shipping Costs

• 
  Standard Delivery: Free
  

📬 Order Tracking

A tracking number will be sent to you upon shipment to track your package in real-time.

⚠️ Important Information

• 
  Delivery times are estimates and may vary beyond our control
  
• 
  Ensure your delivery address is correct when ordering
  
• 
  No refunds will be issued for incorrect addresses provided by the customer
  

📦 Separate Packages

If your order contains multiple items, they may be shipped separately depending on available stock.

🔄 Return & Refund Policy (Free Returns)

📅 Return Period

You have 14 days after receipt to submit a return request.

📦 Return Conditions

To be eligible, the item must:

• 
  Be unused and in perfect condition
  
• 
  Be returned in its original packaging
  
• 
  Show no signs of wear
  

🎁 Free Returns

Returns are free in the following cases:

• 
  Defective item
  
• 
  Product not conforming to the order
  

👉 For other cases (size, change of mind, etc.), fees may be at the customer's expense depending on the situation.

(Yes, you're keeping an escape route. Otherwise, good luck.)

❌ Non-Returnable Items

• 
  Used or damaged products
  
• 
  Hygiene items
  
• 
  Promotional or sale items
  

📬 Return Procedure

1. 
   Contact us with your order number
   
2. 
   Receive your return authorization + instructions
   
3. 
   Ship your package (label provided if applicable)
   

Any return not pre-approved may be refused.

💸 Refund

Once the product is received and verified:

• 
  Refund within 5 to 10 business days
  
• 
  Via the original payment method
  

⚠️ Important Information

• 
  Free returns do not cover customer size errors
  
• 
  No immediate refund in case of delivery delay
  
• 
  A carrier check is performed in case of an undelivered package